MINUTES OF PATIENT PARTICIPATION GROUP

FRIDAY 28TH OCTOBER 2011

PRESENT

June Barrett (Deputy Practice Manager), Frank Havard (Chairman), Margaret King, Elaine Hartshorne

APOLOGIES

Keith Boothman, Christine Boothman, Margaret Cruden, Susan Elwood, Jo Hartley

The purpose of this meeting was to discuss the survey and its circulation.

It was noted that there were no “free text” boxes for comments on the survey, which would contribute to the analysis.

The survey has been placed at Reception and patients are asked if they would complete one.  A new page has been created on our website promoting the group and links have been added to the forms for taking part if they so desire and all correspondence gets e-mailed to June.

Another random selection of 50 patients was suggested with families in mind rather than individuals.  As this could not be performed, any eligible person in the family was invited to apply and the survey was sent out with self addressed envelopes to be returned no later than 21st November.

It was stated that the patients are not being informed when a Doctor is running late.  June told them that it should be displayed on the calling system and she would look into this.

Date of next meeting:   Friday 25th November 2011 @  2.00 pm